via TwitterFor the last several weeks it’s felt a bit as though things were just a touch more crazy than usual. That may be a function of the fact that I’ve spent the better part of the last 8 days on planes and crossing way too...
Customer Service: Digital Path or Otherwise, It’s a Two-Way Street
March 29, 2011 in It is what it is - opinion column | Comments (2)
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I have to start with a mea culpa. I intended to write this post in August. That’s when I encountered not one, not two, but three remarkable customer service experiences – two of which began with my firing a salvo across Twitter, and...
Time for Straight Talk: Dot429 Conference Hits Gotham
March 3, 2011 in News & Events, Other Than That - news, business & other nonsense | Comments (0)
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Joking aside and generally speaking, I don’t shy from voicing my opinion, speaking my mind and letting folks know precisely...
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